Your quote and booking information
Everbright Property Care Ltd is responsible for the personal information collected through this quote and booking service. Contact info@everbrightuk.co.uk or 07903 505 180. Company number: 17021159. Registered office and postal address: 23 Burleigh Close, Carlton, NG4 3AB
What we use
We collect the name, contact details, service address, property and access information you provide, together with your quotes, bookings, requests and delivery records. We use this to answer your enquiry, prepare a quote, arrange the work and keep appropriate business records. This is processing you request before entering a contract, or processing needed to provide the booked service.
We also use essential session cookies, hashed request identifiers and security records to protect the service and prevent fraud or spam. We use these for our legitimate interest in operating a secure service. These cookies are not used for advertising. Your signed-in access expires automatically.
Optional website analytics
If you choose “Allow analytics”, we use Google Analytics to understand how visitors reach our website, which quote steps they complete and whether a booking is confirmed. We send only limited event categories, such as the cleaning service and stage reached. We do not send your name, email, phone number, service address, postcode, messages, invoice details or secure sign-in tokens as event parameters. Analytics uses first-party cookies to distinguish visits and understand traffic sources across our website and quote service. Google processes this information and may process it outside the UK under its applicable safeguards.
Analytics is optional and is not used for advertising or automatic marketing. Choose “No thanks” to continue without it, or use “Cookie settings” at the bottom of the website or portal to change your choice. Refusing or withdrawing analytics does not affect quotes, bookings or payments. Your cookie choice is remembered for six months. How Google uses information from partner sites.
Who processes it
Our hosting and email services process enquiries and messages for us. Microsoft 365 holds the calendar reservation, including the service address. Cloudflare Turnstile checks the browser for automated abuse. Some suppliers may process information outside the UK using their applicable data-transfer safeguards. We do not sell your contact details.
Messages and reminders
We use your selected contact method for the quote and booking. You can separately request one quote-expiry reminder; you can stop it by contacting us. We do not treat requesting a quote as signing up to general marketing.
Keeping and correcting information
Unbooked enquiries are normally retained for up to 12 months after the quote expires, unless a longer period is needed for a dispute or another legal reason. Completed-job and financial records may be kept for up to six years for accounting and legal purposes. Security rate-limit records are short-lived. You can contact us to request access, correction, deletion or restriction of your information, or object to processing where applicable. You can withdraw an optional reminder request without affecting your quote.
If you have a concern, contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.